Questions

How much do you offer for my gently used designer clothing? TOP

There is no set price for items, however those that are more current in style or clothing that is in high demand will get a greater offer.

We also do consignment- please see "How does Consignment work" question

for details

How does consignment work? TOP

 

* Please have a look on our website for a list of clothing brands that EEB prefers. If you have a specific brand of clothing that you feel, would complement our inventory, please contact us and we will be happy to talk to you about your items.

 

* All consignment periods will be for a minimum of ninety (90) days beginning when the items have been approved and listed on the EEB website by one of our staff.

 

* Clothing articles must be freshly laundered, free of smoke odor and free of stains. EEB will steam clothing for pictures when deemed necessary.

 

* Prices are set by you, the consignor (we are happy to assist you with this). If we feel your expectation of price is unreasonable, we will be more than happy to discuss this with you.

 

* Consignors will receive an email within 7 days of the agreement placement. This email will include an itemized list of inventory, starting price of each item, discount code for future purchases and a consigner ID. The consigner ID can be used to view the consigned items at anytime through our website. It is the full responsibility of the consignor to contact EEB if they do not receive this email.

 

***If you are outside these areas, you can ship your items to us. Please send pictures prior to shipping as we

need to approve what we can sell.

Consignment Fee’s:

 

ITEM STARTING PRICE CONSIGNMENT FEE

 

1.00 - 19.00 $ 5.00

20.00 - 39.99 $ 10.00

40.00 - 74.99 $ 15.00

75.00 - 99.99 $ 20.00

100.00 - 149.99 $ 30.00

150.00 - 299  $ 40.00

300 or greater $100

Payment:

 

When an item has sold, we will send you payment via PAYPAL within 7 days of the item shipping. This ensures the purchasing client has recognized and accepted the EEB return policy.

Discounts:

Although we are always willing to pick up clothing from your home (15 items or more and within our pickup area), we will gladly offer a discount on the consigner fees when items are shipped to EEB. For example, we may offer a $1 discount on a less expensive item, where a much more expensive item may be entitled to a $5 discount. This is calculated at the time of consigning and each item’s discount will be at the sole discretion of EEB.

EEB will offer the consigner an additional 10% OFF original and sale priced

items. Your discount code will be sent with the initial email containing an itemized list of your inventory. This is a great way to stock up on NEW and USED high end items from our vast list of inventory.

 

 

 

 

I want to consign with you, but I am outside of the Toronto and London area. TOP

No problem!

Please send us your pictures of what you have. Items must be in excellent condition and from a smoke

free home.

We will approve on the items that we can sell. All you have to do is ship the items to us (please contact us

for the address). Once items arrive, we will photograph them and post to our online store.

When the items sell, we send you a cheque or payment is made through paypal

What is your return policy TOP

We want you to love our products, but we understand sometimes purchases do not work out. If you are not completely satisfied with your purchase, you can return all non-sale items for an exchange or credit only.

The package must be received by Elegant Elephant Boutique by the 7th day of you receiving it and all

items must be returned with tags attached.

Skin care products,accessories and sale items are final sale.

 

Within 7 days of delivery, please:

1. Include the packing slip we originally supplied you in the box with your items.

2.  If exchanging items, please write on your packing slip what items you would like instead. If the item is

sold out by the time we receive your exchange information we will contact you.

  3.  Consider insuring your package. Elegant Elephant Boutique cannot be responsible for items that are lost

or damaged in transit

  4. Contact us at info@elegantelephantboutique.com to obtain our return mailing address and then mail your package (you are responsitble for shipping costs).

  If free shipping was earned for your order and the return brings you below the free shipping minimum order

amount your refund will be processed with the appropriate shipping fee subtracted. Items MUST be returned with the original packaging and all tags attached or they will be ineligible for return. 

 We reserve the right to change this policy at any time.

 

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